# Membership cancellation

We're sorry to see you considering cancellation. If you’re thinking about cancelling a plan because you’re running into any issues while using Nastia, please [contact our support team](mailto:support@nastia.ai). We take all feedback and suggestions seriously and are constantly working to enhance your experience.

{% hint style="success" %}
In short, you can super easily cancel your membership by going to [the membership management page](https://www.nastia.ai/app/membership).
{% endhint %}

{% hint style="warning" %}
If you've **lost access to your Nastia account**, please email <cancel@nastia.ai> and include:

* Last 4 digits of your payment card
* Cardholder name
* Most recent charge amount
* Date of your last payment
* Email address associated with your subscription

We'll need all of this information to verify your identity and help you.
{% endhint %}

{% tabs %}
{% tab title="📱 For Mobile & Tablet users" %}

1. **Open the menu**
   * Tap the left arrow icon (←) in the top left corner of your chat

<figure><img src="/files/knJnTBmS1OkvwF5h72HS" alt="Mobile chat interface showing the left arrow icon in the top left corner highlighted with a red arrow pointing to it. The icon leads to the main menu." width="366"><figcaption></figcaption></figure>

1. **Navigate to the membership page**

   * In the menu, tap on the **Membership** button. This will take you to [the membership management page](https://www.nastia.ai/app/membership).

   <figure><img src="/files/k9CU56RYbaD8hWIa8mVs" alt="Mobile menu screen displaying various options including the Membership button at the bottom right highlighted with a red arrow indicating where to tap." width="366"><figcaption></figcaption></figure>
2. **Manage your subscription**

   * You'll see a card displaying your active membership
   * Tap the **Manage** button

   <figure><img src="/files/GvJZiTvOYuCjg7M7zfTo" alt="Mobile membership page showing an active membership card with details like plan name, status and a manage button. The Manage has a red arrow pointing to it." width="367"><figcaption></figcaption></figure>
3. **Cancel membership**

   * In the management modal, scroll down to find the **Danger Zone** section<br>

   <figure><img src="/files/EGcmEslNg4cSoRaluAhe" alt="Mobile membership management screen showing membership details with a few options. The Danger Zone button has a red arrow pointing to it." width="368"><figcaption></figcaption></figure>

   * Confirm by taping a second button labelled **Cancel membership**<br>

   <figure><img src="/files/84IgjZEQRUiRqkFbT6IE" alt="Mobile membership management screen showing membership details with a few options. The Cancel membership button has a red arrow pointing to it." width="367"><figcaption></figcaption></figure>

{% endtab %}

{% tab title="🖥️  For Desktop users" %}

1. **Navigate to the membership page**
   * Click on the **Membership** button in the sidebar on the left side of your screen<br>

     <figure><img src="/files/qouVdXotuhpU66MNAgr0" alt="Desktop interface showing the left sidebar with the Membership button highlighted with a red arrow pointing to it."><figcaption></figcaption></figure>
2. **Manage your membership**
   * You'll see a card displaying your active membership
   * Click on the **Manage** button<br>

     <figure><img src="/files/OKrsbdn2PJKVxj3lPjtl" alt="Desktop membership page showing an active subscription card with details like plan name, status and a manage button. The Manage button has a red arrow pointing to it." width="375"><figcaption></figcaption></figure>
3. **Cancel membership**

   * In the management modal, scroll down to find the **Danger Zone** section<br>

     <figure><img src="/files/1gPLzbhrL7LzjHFyaIQD" alt="Desktop membership management screen showing membership details with a few options. The Danger Zone button has a red arrow pointing to it." width="375"><figcaption></figcaption></figure>
   * Confirm by clicking a second button labelled **Cancel membership**<br>

   <figure><img src="/files/iwrmEVPM4UQNDk1EFGMQ" alt="Desktop membership management screen showing membership details with a few options. The Cancel membership button has a red arrow pointing to it." width="375"><figcaption></figcaption></figure>

{% endtab %}
{% endtabs %}

{% hint style="info" %}

### Information

* Once you cancel, you will not be charged again
* Your membership benefits will remain active until the end of your current billing period
* You can always resubscribe if you change your mind
  {% endhint %}

### Change your mind?

After cancelling and before the end of your current billing period, you have the option to renew your plan! Just click the R**enew** button shown on the membership page and your membership will once again renew automatically.

<figure><img src="/files/xCxT0chJX7Mi1Zb8pbci" alt="Mobile membership page showing an cancelled membership card with details like plan name, status and a Renew button. The Renew has a red arrow pointing to it." width="375"><figcaption></figcaption></figure>

### Before you go...

We're constantly improving Nastia based on your feedback. If there's something specific that's not meeting your expectations, please let us know:

* Missing features you'd like to see?
* Technical issues you're experiencing?
* Suggestions for improvement?

[**Tell us how to improve before cancelling**](mailto:support@nastia.ai?subject=Membership%20Feedback) - Your input helps us build a better experience for everyone.


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